Usability Audit

Improving your web site usability can be achieved on a budget.

Ergonomica usability audit, defines which areas of your web site are likely to raise issues and provides recommendations to improve its experience. The audit starts with the analysis of your business goals, industry sector and customers' data. This approach determines the necessary information to assess your web site by performing realistic customers' tasks.

To measure your web site usability, the audit refers to a set of usability criteria, classified under six design elements:

• Information Architecture
• Interface
• Content and terminology
• Page Layout, graphics and colours
• Printability
• Download time
  

These criteria are based on eight years of professional experience designing software and web sites, and refer to established usability guidelines. The criteria are updated whenever new findings on Human-Computer-Interaction (HCI) are made available to the design community.

The audit findings lead to a series of recommendations, presented under the six design elements used during the audit. This allows project team members to quickly locate areas for improvement, thus enabling a fast implementation before the next design phase.

Evaluating your competitors is key to your web site success,
ergonomica usability audit can help you avoid your competitors' mistakes and ensure that your web site stays ahead.

Prior to a redesign phase, the audit findings can highlight areas for improvement, thus preparing the ground for prototyping and usability testing.

Activities

• Review of website background and features
• Analysis of business goals and industry sector
• Analysis of customers profile, task flow, context of use
  and feedback
• Creation of customers scenarios
• Web site evaluation from a customer point of view
• Identification of areas of concern
• Definition of recommendations for improvement
• Presentation of the audit's findings

Deliverables
Designed to be a self-explanatory working tool for anyone involved
in the project, the usability audit written report includes:

• List of the areas of concerns with a priority index and recommendations for improvements, illustrated by relevant screen captures.
• If required, redesigned graphic interfaces incorporating the recommendations can be provided.

Follow up
If you request further consulting during your website life cycle, I can either assist your team at a location of your choice, or review further iterations remotely.

Getting feedback from your intended customers, by doing
usability testing, is greatly recommended to complement the audit findings.

rfq@ergonomica.co.uk